The Opportunity

You will join the Data team supporting the Operations function, transforming complex operational data into actionable insights that drive efficiency and excellence. You will partner directly with leadership to shift our workflows from "reactive" to "proactive," ensuring our internal systems and patient-facing AI tools are optimised for global scaling.

Team context

You’ll be the primary bridge between raw data engineering and the front-line Operations team, translating technical metrics into clear strategic recommendations. Role impact: This role will directly influence our scalability by identifying stress points in our infrastructure and optimising automated patient journeys to reduce friction and lower OpEx.

Why it's exciting

You'll have the autonomy to build the data foundation for a core company product from the ground up while helping one of the fastest-growing scale-ups in healthcare prepare for rapid geographical expansion.

What you’ll do

• Design and maintain data models that track departmental KPIs, providing leadership with a real-time picture of both operational and commercial health.

• Identify and analyse trends within current infrastructure to support the business in achieving rapid geographical and volume expansion.

• Conduct deep-dive analyses into patient journeys to increase conversion rates and reduce friction across the customer lifecycle.

• Partner with the commercial team, ensuring AI tools are optimised for customer satisfaction and revenue retention.

• Provide the statistical rigor needed to validate the ROI of new tools, prompt iterations and workflow changes.

• Translate technical metrics into clear strategic recommendations that balance operational efficiency with bottom-line growth. Ensuring our data models can support rapid expansion into diverse international markets.

Who you are

• Proven Expert: You bring 5+ years of experience as a Data Analyst, specifically supporting Operations, Logistics, or Product-led teams.

• Technical Master: You possess advanced SQL skills and have experience building robust data models within modern BI stacks like Looker or dbt.

• Operational Intuition: You look at data through the lens of efficiency, immediately identifying where time or resources are being wasted.

• Strategic Communicator: You can explain both technical performance and its broader commercial impact to executive leadership.

• Data-Informed Decision Maker: You take full ownership of projects, from raw data ingestion to final strategic recommendation.

• Growth Mindset: You are an exceptional performer who resonates with ownership and strategic thinking in a fast-paced scale-up environment.