We’re looking for an experienced Clinical Team Lead to lead and empower a high-performing team of clinicians. You’ll be responsible for ensuring the team exceeds its goals, while driving continuous improvement across clinical operations, quality, and safety.

This is a people-focused leadership role that combines operational excellence, team development, and cross-functional collaboration. You’ll work closely with product, quality, and operational leaders to improve clinical workflows, optimise performance, and enhance patient experience.

What you'll do

Team Leadership & Performance Management

• Lead, motivate, and develop a team of clinicians to meet and exceed operational KPIs and SLAs.

• Conduct regular 1:1s, performance reviews, and coaching sessions to drive engagement and accountability.

• Foster a high-performance culture built on collaboration, continuous learning, and professional growth.

• Identify training needs and implement development plans to enhance individual and team capability.
  
  

Operational Excellence & Quality Improvement

• Drive process and quality improvements across clinical operations

• Analyse performance data to identify trends, risks, and opportunities for improvement

• Develop and refine standard operating procedures (SOPs) to support scalability and compliance.

• Collaborate with Quality and Compliance teams to ensure adherence to clinical standards and regulatory requirements.
  
  

Cross-Functional Collaboration

• Partner with Product, Engineering, and Operations teams to inform product enhancements and operational solutions that improve clinician and patient experience.

• Represent the clinical team in cross-functional meetings, sharing insights and feedback to drive continuous improvement.
  
  

People & Culture

• Build a supportive, inclusive, and high-performing team culture.

• Recognise and celebrate success, while constructively addressing performance challenges

• Champion wellbeing, professional integrity, and clinical excellence within the team.

Who you are

Essential:

• Registered healthcare professional, e.g. doctor, nurse, pharmacist, allied health professional

• Proven experience managing and scaling clinical teams, preferably in or digital health environment

• Strong track record of delivering against KPIs, SLAs, and performance metrics.

• Demonstrated ability to drive measurable improvements in team performance and quality outcomes

• Excellent communication, coaching, and stakeholder management skills

• Data-driven mindset with experience in using metrics to guide decisions

• Comfortable working in a fast-paced, evolving environment
  
  

Desirable:

• Experience working in digital health, managing queues or patients queries

• Experience working cross-functionally with Product or Operations teams

• Familiarity with quality management systems and clinical governance frameworks

  
  

What we offer

• Stock option plan - you’ll share in the upside you help create

• Fitness & wellbeing benefit with Wellhub

• Lunch once per week in our offices

• Annual company retreat

• Hybrid work model from our London office

• The opportunity to join one of the most promising scale-ups in wellness