We are seeking a Senior Supply Chain Analyst to join our team in Brazil! You will be a key member of our Operations team, with a strong focus on logistics performance management, partner relationship support, issue resolution, and continuous process improvement. You will help us ensure a high-quality delivery experience, optimize logistics operations, and provide key insights to support Manual’s continued growth. This is a high-impact role with cross-functional exposure and opportunities to shape the way we operate as we scale. 

Responsibilities 

• Monitor daily performance of logistics partners, providing KPI updates and reporting to cross-functional teams 
• Support leadership in negotiations with carriers by delivering key data and operational insights 
• Act as point of contact for carriers and CX team to resolve delivery issues 
• Proactively handle critical delivery cases, coordinating with responsible teams and carriers to avoid escalations  
• Make decisions on reshipments, new delivery attempts, and order cancellations in coordination with pharmacies and logistics partners 
• Ensure accurate and timely updates of delivery information (tracking numbers, tracking links) in internal systems 
• Support logistics improvement initiatives, including testing new partners, adjusting order allocation, and creating monitoring processes 

Qualifications 

• Advanced or fluent English
• Bachelor’s degree in Business Administration, Supply Chain, Engineering, or related field - 2+ years’ experience in Supply Chain, Logistics or Operations, preferably in high-growth or tech-driven environments 
• Strong knowledge of logistics operations, performance management, and partner management 
• Advanced analytical and problem-solving skills with the ability to interpret operational data and drive actionable insights 
• Proficiency with Excel and logistics/ERP systems – experience with BI tools is a plus - Proficiency in English (fluency preferred) 
• Strong communication and negotiation skills, with ability to work effectively with internal stakeholders and external partners 
• Ability to manage multiple tasks and priorities simultaneously, with excellent attention to detail 
• Humility and ability to collaborate with colleagues across countries

Salary & Benefits 

• Stock option plan 
• Private medical insurance 
• Gym & wellness benefit with Wellhub 
• English classes benefit with Cambly 
• 30 days holidays yearly (calendar days) 
• International exposure with direct interactions with the UK team 
• Annual company retreat 
• A fun and friendly working environment with sharp and motivated co-workers 

We are destigmatising how people approach their health by offering easy access to diagnostics, a holistic range of treatments, ongoing care and medical advice, as well as a community to help proactively improve one’s health and wellbeing. A place that didn't exist until now.