We are looking to hire a Patient Coordinator to guide prospective patients through their journey of treatment with a hair transplant to overcome their hair loss. You will enjoy a high level of autonomy and ownership, reporting to the Hair Transplant Lead.

This is an ideal role for someone who wants to challenge themselves in a fast-paced environment and manage the sales process in order to show patients that we are their best partner for their hair restoration journey. If you enjoy building relationships as well as educating and persuading prospective patients, this role is for you!

What you'll do

• Ensure a streamlined patient experience within the hair transplant clinic.
• Guide patients through the process of scheduling specialised treatments, including consultations and procedures related to hair transplantation
• Assist patients in exploring and understanding financial options, facilitating the completion of finance applications.
• Demonstrate confidence in a patient-facing role, actively cultivating and strengthening relationships with individuals seeking hair transplant services.
• Coordinate comprehensive treatment plans, fostering a smooth and positive journey for each patient.
• Participate in various marketing initiatives and tasks to enhance the clinic's presence and reach.
• Provide thorough information on available hair transplant treatments, payment plans, finance options, surgeon availability, and appointment scheduling.
• Collaborate in the development of personalised treatment plans as needed.
• Undertake additional responsibilities as delegated by clinic management.

What we need from you

• Demonstrated capability to work autonomously.
• Ideally a minimum of 3+ years experience in a private practice setting/cosmetic/hair transplant clinic.
• Proven ability to collaborate effectively within a team setting, interacting seamlessly with management & surgeons.
• Proficient in utilising diverse software applications, including Word, Excel, Outlook (training provided for unfamiliar platforms)
• Adept at managing multiple tasks in a dynamic and fast-paced environment
• Exceptional verbal communication skills coupled with a polished and professional demeanour.
• Skilled in thriving under pressure and consistently meeting deadlines.
• Strong organisational aptitude with the capability to prioritise workloads effectively.
• Capacity to perform efficiently in high-pressure situations and consistently deliver results within specified timelines.

• This role would be hybrid, split between our London Bridge office, Marylebone clinic and remote

What we offer

• Base salary range up to £28k
• Potential annual commission: £60k
• Stock option plan
• Private medical insurance
• 25 days holidays + bank holidays
• Generous parental leave & flexible working policies
• Learning & development budget
• Lunch provided on Thursdays
• Fitness & wellness benefit with Wellhub
• A growing team with plenty of opportunities for progression, ownership of goals and a direct impact to MANUAL
• Join in the early stages of one of the most promising scale-ups in the health & wellness space