The Healthcare Communication Specialist sits within MANUAL's clinical team and is responsible for synchronous patient communications through multiple channels, including live chat, messaging, phone consultations, and educational webinars. You'll provide patients with expert guidance, support, and education throughout their treatment journey.

We launched our weight loss offering at the start of 2024 and have quickly established ourselves as one of the UK's leading providers of GLP1s for weight loss and hair loss solutions.

What you'll do

• Conduct patient consultations via live chat, messaging, and phone calls to provide support, answer questions, and address concerns.
• Host and deliver educational webinars on various health topics related to our treatment areas
• Use our secure Electronic Health Records System (EHR) to document all patient interactions comprehensively and confidentially.
• Provide evidence-based information and guidance to patients across multiple treatment categories, including Weight Loss, Erectile Dysfunction, and Hair Loss.
• Follow clinical protocols set by MANUAL's Medical team when providing advice
• Identify when patients need to be escalated to prescribers or other clinical specialists.
• Support patients with side effect management and lifestyle modification advic.e
• Maintain complete, concise, and comprehensive patient records
• Work efficiently according to the designated rota to meet patient demand
• Provide feedback on communication processes and suggest improvements
• Engage in regular team meetings and training sessions
• Complete Patient Safety Incident (PSI) forms when appropriate
• You will report directly to the Senior Clinician and Clinical Lead. Working as part of our multidisciplinary clinical team in a collaborative remote environment.

What we need from you

• Healthcare qualification (nursing, pharmacy technician, dietitian, or healthcare-related field)
• Minimum 1 year of healthcare communication experience
• Experience with telemedicine or digital healthcare delivery is desirable
• Knowledge of weight management and/or men's health conditions
• Experience with patient education and counseling
• Excellent verbal and written communication skills
• Empathetic approach to patient concerns
• IT literacy and ability to use multiple digital communication platforms
• Ability to work independently while contributing to a multidisciplinary team

What we offer

• Salary of up to £40,000 per annum (pro-rata for part-time)
• Stock option plan
• Private healthcare plan
• Fully remote role or hybrid role based in London Bridge 3 days with lunch once a week
• £400 per year learning and development budget
• Wellness and gym benefit with Gympass
• Annual company retreat
• Cycle to work scheme
• Electric car scheme
• 25 days annual leave plus bank holidays
• A growing team with plenty of opportunities for progression, ownership of goals and a direct impact to MANUAL
• Join in the early stages of one of the most promising scale-ups in the health & wellness space
• Flexible arrangements from 15 to 37.5 hours per week, with compressed hours available; weekend work is required.