Up to £40,000 per annum | Remote/Hybrid | Full Time (37.5 hours) and Part Time (15 hours) - Weekend working required.
About the Role
As a Clinical Advisor at MANUAL, you'll be at the forefront of digital healthcare, providing expert clinical guidance to patients through our innovative telehealth platform. Since launching our weight loss offering in early 2024, we've rapidly become one of the UK's leading providers of GLP1s for weight loss and hair loss solutions.

This role is specifically designed for registered healthcare professionals (nurses, pharmacists, etc.) who excel in patient communication and are passionate about digital healthcare.

Your Impact as a Clinical Advisor

• Direct Patient Care: Deliver high-quality virtual consultations via live chat, messaging, and phone calls, providing evidence-based guidance for weight loss, erectile dysfunction, and hair loss treatments
• Clinical Excellence: Apply your healthcare expertise to ensure patient safety whilst efficiently managing a high volume of consultations
• Quality Assurance: Maintain exceptional standards of care while meeting service level agreements and efficiency targets

What Sets Our Top Performers Apart

• Ability to balance efficiency with quality care, managing multiple patient interactions without compromising clinical standards.
• Experience in meeting key performance indicators and/or measurable targets,
• Skill in delivering evidence-based advice and ensuring patient safety remains the priority.
• Adaptability to quickly learn new systems, processes, and clinical protocols in a fast-paced digital environment.
• Exceptional communication skills with the empathy to support patients through challenging treatment experiences.
• Strong self-management and resilience, comfidence when working independently with the ability to prioritise effectively and maintain wellbeing in a demanding role.

What Makes You the Ideal Candidate

• Required: Current registration as a healthcare professional (nursing, pharmacy, dietetics, or related field)
• Required: Minimum 1 year of patient-facing healthcare experience.
• Highly Valued: Experience in telemedicine, digital healthcare, or remote patient consultations.
• Essential: Strong digital literacy and comfort with healthcare technology platforms
• Essential: Proven ability to manage high volumes of patient interactions whilst maintaining quality care.
• Important: Experience with patient prioritisation and efficient workflow management.
• Desired: Knowledge of weight management and/or men's health conditions

Why Healthcare Professionals Choose MANUAL

• Professional Growth: Join a rapidly growing telehealth company where your clinical expertise directly impacts thousands of patients
• Work-Life Balance: Fully remote or hybrid options
• Comprehensive Benefits: Private healthcare, stock options, £400 annual L&D budget, wellness benefits, and 25 days annual leave plus bank holidays
• Collaborative Clinical Team: Work alongside experienced healthcare professionals in a supportive environment

Join Our Digital Healthcare Movement

At MANUAL, registered healthcare professionals find a unique opportunity to apply their clinical expertise in an innovative digital environment. You'll maintain the highest standards of patient care while enjoying the flexibility and growth potential of telehealth.